We provide our solutions to customers from the financial industry, the insurance industry, and soon the automotive industry – Stay tuned, we keep rocking!

RAIFFEISEN

DIGITAL ACCOUNT OPENING WITH VIDEO IDENTIFICATION

Customer: Raiffeisen

Raiffeisen Switzerland is an association of 246 independent Raiffeisen banks with a total of 896 branches, which form the densest banking network in Switzerland. The Raiffeisen Group, with total assets of CHF 225 billion (2020), is the third largest Swiss banking group and is one of the leading Swiss retail banks. Since June 2014, Raiffeisen has been one of the systemically important banks in Switzerland and must therefore meet special capital adequacy requirements. Raiffeisen has 3.8 million customers in Switzerland.

Raiffeisen‘s challenge was to create a simplified and consistent digital process for opening Bank accounts – with customer identification and verification. Both processes had become cumbersome, inefficient and burdened with bureaucratic trivialities.

Raiffeisen Switzerland engaged with ROCKON for process improvement. Thanks to the VidentON identification solution, potential customers can be easily and conveniently identified via video, with the customer onboarding experience being greatly accelerated. This means that customers can now digitally open an account in just a few minutes. From the customer’s perspective, video identification is carried out in just a few steps: 1. Create a user profile, 2. Select bank service (e.g. opening an account), 3. Upload required documents (application forms, passport, ID, etc.), 4. Make an appointment for video identification 5. Start video chat with bank advisor (computer), 6. Receive confirmation.

Thanks to the seamless and user-friendly identification solution, potential customers can register online anytime and anywhere and select the desired service (e.g. account opening, name change, account authorization). With the support of the internal e-banking service desk, video identification can be carried out conveniently. All that is required is an official identity card and an Internet-capable computer with camera.

The digitally managed process eliminates typical errors on paper forms, such as ticking off two contradictory answers, which in the banking industry leads to frustratingly long processing times or unnecessary customer churn. The account can therefore be opened again in the shortest possible time, resulting in a significant increase in efficiency – both for the customer and for Raiffeisen. The solution ensures fraud prevention, Swiss legal and data security standards and regulatory certainty.

BALOISE GROUP

DIGITAL INSURANCE POLICY CREATION & SURRENDERING USING AUTOMATED IDENTIFICATION & E-SIGNATURE

Customer: Baloise

The Baloise Group is more than just a traditional Insurance Company. Its business activities focus on the changing security and service needs of a growing society in the digital age. In essence, it operates as a provider of prevention, provision, assistance and insurance solutions. The 7,200 Baloise employees focus on delivering optimized customer service and innovative products and services. The core markets are in Switzerland, Germany, Belgium and Luxembourg. In Switzerland, the Baloise Bank SoBa also operates as a financial services provider that is a combination of insurance provider and banking institution.

Baloise’s challenge was to provide simplified and consistent digital processes for both the creation and surrendering of insurance policies. Both processes had become cumbersome, inefficient and burdened with bureaucratic trivialities.

Basler Insurance and Baloise Bank SoBa worked together with ROCKON on process improvement. Customers can now, with the support of their bank or insurance consultant, easily and confidently sign various documents and contracts such as credit card applications, basic contracts and pension agreements digitally in just a few minutes – using a qualified electronic signature (QES). The solution employs components of IdentON for identification and SignON for electronic signature via iPad. With this approach, Baloise is preparing the foundation for the introduction of independent, comprehensive digital onboarding processes.

Customers can now digitally sign a wide variety of documents and contracts easily and consistently with the support of their bank or insurance advisor. The digitally managed process eliminates typical errors on paper forms, such as ticking off two contradictory answers, which leads to frustratingly long processing times in the insurance and banking industry. “We offer the customer an uncomplicated conclusion of a contract completely without paper forms. The customer advisor guides the customer in dialogue through the interactive and completely digital process – simply and securely.” says Marco Meneghini, Project Manager | Baloise Bank SoBa.

Overall, the acceleration of signature processes, lower bounce rates and cost effectiveness were achieved. In addition, Swiss legal and data standards, regulatory certainty and seamless integration into the existing infrastructure are guaranteed. “We are creating a strong increase in efficiency – for the customer as well as for us – and drastically reducing industry-standard lead times.” says Pascal Meier, Project Manager | Baloise.

GRAUBÜNDNER KANTONALBANK

QUALIFIED ELECTRONIC SIGNATURE

Customer: GKB

The Graubündner Kantonalbank (GKB), with its headquarters in Chur, operates 50 branches. It has 784 employees (as of June 2020) and a total asset amount to CHF 30.9 billion. Investment in digitization and the further optimization of the digital interfaces between customer and bank are high priorities. In doing so, the GKB focuses on hybrid consulting, which combines the benefits of digital developments with personal advice. The issue of security is given the highest priority in all digital solutions.

GKB’s challenge was to fully digitalize its “digital banking” offering by introducing the conclusion of contracts using qualified electronic signatures (QES). The signature process was to be revised together with ROCKON Digital Evolution AG and the usability of digital business transactions was to be facilitated from the consultant and customer perspective – all with a clear focus on existing customers. It was essential to be able to read customer data directly and automatically into the core banking system without manual process steps.

By means of SignON, internal processes within the GKB’s “Digital Banking” have been optimized and the customer experience enhanced, so that now the digital signing of investment orders is possible through the simple use of “qualified eSignatures“ (QES) in accordance with Swiss law. These meet the highest level of integrity, authenticity and confidentiality, always following the principle: Identification à Verification à eSignature à Documentation.

The technical and organizational feasibility with regard to the integration of different systems and their operation was successfully established. Additional optimization potentials and/or upstream and downstream process expansion stages were identified (e.g. video identification, video consulting, multiple signatures).

Overall, an increase in efficiency has been achieved, focusing on accelerating signature processes, lower “bounce rates” and cost-effectiveness. In addition, Swiss legal and data standards, as well as regulatory certainty are guaranteed and seamless integration into the existing GKB infrastructure is ensured.

For the end customer of the GKB, the solution offers the equivalent legal binding as a handwritten signature and higher user-friendliness, e.g. no physical presence, no media breaks, no additional hardware, “real-time” processing of the request, as well as 2-factor authentication via smartphone.

TREECOIN

INVESTOR IDENTIFICATION & VERIFICATION INCL. KYC/AML

Customer: TreeCoin

TreeCoin is a token-financed reforestation project, based in Paraguay, which aims to provide the local population with employment and provide for the growing demand for energy and timber. In the process, the project will earn investors annual returns from the moment the fast-growing plantation reaches maturity. A Hybrid Token Offering (HTO) will enable a global community of investors to stake their claim in an ecologically sound reforestation program and to reap the rewards endowed by their sustainable and environmentally friendly investment. The TREE security token will grant access to this investment vehicle and sow the seeds for a greener and more sustainable future. The TreeCoin (TXC) payment token, meanwhile, will support local businesses in the region, incentivizing the participation of a growing number of artisans and retailers.

TreeCoin addressed the challenge with ROCKON Digital Evolution AG and the required KYC/AML* procedures were properly established before tokens would be sold. TreeCoin planned using the Infinity Economics Platform (Proof-of-Stake blockchain) to host the token sale. Users would be able to create an account and perform the required KYC/AML procedures before the token sale. Upon successfully passing these compliance procedures, deposits can be made into the TreeCoin wallet by users. Once the token sale system is live, users will be able to purchase TREE tokens on the platform.

ROCKON Digital Evolution AG was facilitating with customer identification and verification, as well as KYC and compliance background checks. We hereby applied the video identification solutions VidentON.

Establishment of quick and effective identity verification and full compliance with «Know Your Customer | KYC» requirements for global investors.

Major benefits were a quick verification of customer IDs, the reliable fraud prevention and the maximizing of conversion rates. Swiss data security standard and jurisdiction, as well as compliant and regulatory certainty was ensured.

BANK ALPINUM

DIGITAL ONBOARDING OF LEGAL ENTITIES

Customer: Bank Alpinum

Bank Alpinum is a Liechtenstein private bank based in Vaduz, which offers all services related to modern, strategic asset planning. It was founded in 2001 by experienced bankers, lawyers and entrepreneurs. The core markets are the Liechtenstein home market, the DACH region and Eastern Europe. Quality and transparency are in the priorities, as well as a consistent focus on risk control and digital solutions.

Bank Alpinum’s fundamental challenge was to establish an efficient infrastructure using technological platforms and dynamic portfolio management with transparent risk management, as well as to expand compliance activities. In concrete terms, the aim was to innovate the existing service offerings by means of a pioneering digital onboarding solution for legal entities.

Together with a cross-functional team from Bank Alpinum, an end-to-end digital solution for the onboarding of foundations was implemented. This enables fiduciary offices to process the entire “process flow” digitally and without interruption – from identification, internal bank controls, virtual collaboration and document processing to legally binding, qualified electronic signatures. The following product modules were assembled “front-to-back”: IdentONVidentONSignON.

All in all, a unique solution for the fast and convenient onboarding of complex asset structures was created. Significant time and cost effectiveness was achieved thanks to the acceleration of advisory and signature processes. In addition, regulatory certainty, the highest possible legal and data security standards and seamless integration into the existing Alpinum infrastructure are ensured.

“This allows complex asset structures to be set up in a much shorter time. Trustees can fulfil their role towards clients and benefit from a noticeably more efficient approach. Questions about individual process steps can be asked directly online via VideoChat | Chat, for example. It goes without saying that everything is subject to the highest possible data security.” says Patrik Läser | CEO Bank Alpinum.

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