VIDEO IDENTIFICATION

Our solution for Digital Customer Onboarding via a secure video chat. Quick and effective identity verification including automized background checks.

TOP CUSTOMER BENEFITS

ADDRESS THE FOLLOWING CHALLENGES!

DIGITIZATION | TRANSFORMATION

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Many industries face the challenge of digitizing their business processes, particularly in the finance, insurance, telecommunications, automotive, and eCommerce sectors. Comply with regulatory standards and requirements.

SECURITY | FRAUD PREVENTION

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Ensure optimum fraud prevention in onboarding processes and avoid financial and reputational damage.

COST EFFECTIVE E-TO-E PROCESSES

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Optimize end-to-end business processes digitally and maximize conversion rates in the interplay with your customers.

SUPPORT SALES PROCESSES | INTERACTION

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Avoid a lengthy verification process at the wrong time that drives customers away. Offer a service available to your customers around the clock without waiting times. Eliminate the need for dedicated or additional staff to perform identity verification.

INCREASED DATA QUALITY

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Increase your data quality with automated consistency checks and reduction of media breaks in between systems.

OUR SOLUTION

VidentON enables quick and effective identity verification via secure video chat, including background validations, e.g. Know Your Customer | KYC, credit, and address checks.

The identification tool recognizes identity documents and automatically reads personal data such as name, birth date, and nationality.

The identity document’s security features are checked. If all of the required security features are successfully detected and confirmed, the verification is complete [e.g. OCR = Optical Character Recognition; MRZ = Machine Readable Zone; Face comparison; Liveness check, Additional checks such as Micro-Payment; 3rd party integration for background checks].

Images of the user’s face are taken and compared against the identity document. The module also verifies that the image is of a living person by requiring a liveness check [e.g. turn head in different directions].

An experienced specialist can check the completed identity verification for consistency.

Identification by video chat, taking into account all of the requirements set out in the Anti-Money Laundering Act, in data protection regulations and by the supervisory authority, i.e. in FINMA circular 2016 | 7 ‘Video and online identification’.

NOTE: All the customer needs is internet access, a computer with webcam, smartphone or tablet, and a valid identity document.

Customer Case

MAJOR BENEFITS

BENEFITS FOR YOU

  • QUICK VERIFICATION OF CUSTOMER IDENTITY

  • RELIABLE FRAUD PREVENTION [Integration of background checks, e.g. Know Your Customer | KYC checks, credit, and address checks]

  • REGULATORY CERTAINTY

  • COMPLIANCE WITH HIGH JURISDICTIONAL & DATA SECURITY STANDARDS [CH | EU requirements]

  • MAXIMIZING CONVERSIONS & LOWER DROP-OFF RATES [Keep customers engaged – fully digital]

  • COST-EFFECTIVE [Less manual work| print| scans | archive space]

  • ARCHIVING [Audio | video | image files]

  • SEAMLESS INTEGRATION as «White-label» and «Standard Development Kit | SDK» into your infrastructure

BENEFITS FOR YOUR CLIENTS

  • ANYTIME & ANYWHERE [No physical presence needed. No media interruption from pre-sales to sales phase]

  • USER-FRIENDLY [Excellent customer experience due to automatical capturing of key data from ID documents. No additional hardware needed]

  • RAPID RESPONSE [Real-time processing of the request. Even if manual intervention is needed, outcomes are delivered within a few minutes]

  • MULTITUDE OF DOCUMENT TYPES [e.g. passports, driver’s licenses, ID cards]

  • SECURE & TRUSTED [Built-in security]

Slide CUSTOMER STARTS REGISTRATION PROCESS ONLINE CUSTOMER VERIFIES REGISTRATION CUSTOMER STARTS AUTHENTICATION PROCESS OPTIONAL KNOW YOUR CUSTOMER | KYC CHECK Process Slide CUSTOMER IS VERIFIED BY AGENT VIA «SECURE VIDEO STREAM» COMPLIANCE
CHECK
CONFIRMATION | REJECTION CUSTOMER GETS COMMUNICATION VIA AGENT, EMAIL OR SMS Process

Slide CUSTOMER STARTS REGISTRATION PROCESS ONLINE CUSTOMER VERIFIES REGISTRATION Process Slide CUSTOMER STARTS AUTHENTICATION PROCESS OPTIONAL KNOW YOUR CUSTOMER | KYC CHECK Process Slide Process CUSTOMERS IS VERIFIED BY AGENT VIA «SECURE VIDEO STREAM» COMPLIANCE
CHECK
Slide Process CONFIRMATION | REJECTION CUSTOMER GETS COMMUNICATION VIA AGENT, EMAIL OR SMS

DISCOVER ALL OUR PRODUCTS!

Slide DIGITAL PAYMENT TRANSACTIONS & ESCROW Learn More ONLINE CUSTOMER IDENTIFICATION Learn More VIDEO IDENTIFICATION SECURE BROWSER-BASED "VIDEO COLLABORATION PLATFORM" Learn More "QUALIFIED" AND "ADVANCED" E-SIGNATURE Learn More

DISCOVER ALL OUR PRODUCTS!

Slide ONLINE CUSTOMER IDENTIFICATION Slide VIDEO IDENTIFICATION Slide SECURE BROWSER-BASED "VIDEO COLLABORATION PLATFORM" Slide "QUALIFIED" AND "ADVANCED" E-SIGNATURE Slide DIGITAL PAYMENT TRANSACTIONS & ESCROW

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