VidentOn

Who it’s for‍

Compliance-led onboarding teams that need human verification for higher‑risk customers, complex profiles, or policy-driven step‑up scenarios.

When you need it

• Automated checks are inconclusive or the customer presents a higher-risk profile
• Human verification is required before sensitive actions (e.g., QES-related steps)
• You need structured outcomes, decision traceability, and verification evidence

What it prevents

• Impersonation risk when automated checks are insufficient
• Unstructured video calls without evidence or traceability
• Inconsistent agent decisions and incomplete documentation

What you get

• Guided verification sessions with clearly defined decision outcomes
• Documented decisions and session evidence with traceability
• Verification records linked to the onboarding case for audit and review purposes

Key capabilities

• Live video verification sessions across web and mobile
• Agent-assisted verification flow, with guided checks and structured scripts
• ID consistency checks, comparing video session inputs with prior ID capture results
• Guided identity proofing, including knowledge-based questions and document display checks
• Human-verified liveness prompts to increase assurance during verification
• Decision logging and session traceability
• Verification records and evidence pack generation, supporting audits and compliance reviews
• Policy-based recording controls, where permitted

Trust & compliance

• Policy-controlled recording and retention, aligned with consent requirements and local regulations
• Decision traceability and verification logs, supporting compliance reviews and audits
• Role-based access controls for  evidence and recordings

Typical use cases

• Step‑up verification for higher‑risk customers
• Verification prior to qualified electronic signing (QES)
• Exceptions handling when automation requires human review
• Cross‑border onboarding requiring increased assurance